Ryan Jowono
Professional Summary
Business analyst working at the intersection of business and technology, with hands-on experience delivering measurable outcomes across BA internships, e-commerce operations, and freelance technology consulting. Skilled in requirements engineering, BPMN process modelling, Agile delivery, SQL, and dashboard reporting. Combines a structured analytical mindset with practical delivery experience, including end-to-end digital platform builds for small business clients.
Experience
Freelance Business & Technology ConsultantAug 2025 – Present
Multiple ClientsRemote
- Delivered four end-to-end technology projects for small business clients across e-commerce, professional services, and operations, owning each from requirements gathering through to launch, training, and post-launch support.
- Curated Luxe 365: delivering a Shopify e-commerce platform end-to-end, including checkout flow design, third-party payment and shipping integrations, and ongoing CMS training.
- Lareine Beauty Studio: built a custom HTML/CSS/JavaScript site with WhatsApp-integrated enquiry routing that reduced customer response time from 24 hours to under 2 hours and cut support tickets by 70%.
- PT Mawar Jaya: led rollout of the company's first customer-facing website, defining SEO requirements that lifted organic search traffic by 65% in 6 months.
- 5Boro Auto Detailing: translated client vision into 40+ documented requirements and designed a mobile-first online booking platform that lifted bookings from 0 to 120+ per month.
Monash University – Industry Experience InternshipFeb 2025 – Jun 2025
Business Analyst InternMelbourne, Australia
- Elicited and documented 15+ user stories with acceptance criteria through structured stakeholder workshops, guiding a cross-functional delivery team to go-live 2 weeks ahead of schedule.
- Produced 8–10 BPMN and UML process models across 3 core processes, supporting a gap analysis that surfaced 6–8 process gaps and informed solution design.
- Facilitated sprint planning, backlog grooming, and retrospectives for a 5-person Scrum team across 3 iterations, improving sprint completion from ~75% to ~90%.
- Planned and executed UAT across 3 iterations, authoring 30–40 test cases and logging ~20 defects with reproduction steps; validated 100% of fixes before deployment.
- Produced handover documentation (user guides, process flows, FAQs) supporting post-deployment adoption and reducing early support queries.
K-Food Pty LtdJun 2022 – Sep 2024
Front of House StaffMelbourne, Australia
- Delivered consistent, friendly customer service over 2+ years in a high-volume food service environment.
- Handled customer orders, enquiries, and payments, including cash handling and EFTPOS transactions.
- Worked closely with kitchen and front-of-house teams to ensure smooth service during peak periods.
- Maintained cleanliness and presentation standards, and supported opening and closing routines.
- Trained new staff on service standards, menu knowledge, and team workflows.
Monash University – Academic Project (FIT5057 Capstone)Aug 2023 – Nov 2023
Scrum MasterMelbourne, Australia
- Co-led delivery of a 70-page PMBOK-aligned project plan for a hypothetical Weverse–Kakao platform integration, awarded #1 grade in the cohort for FIT5057 Project Management.
- Designed the full schedule across a 90-day plan with 7 sprints and 4 major milestones, producing PERT dependency diagrams, a critical path, and a Microsoft Project 365 Gantt chart with resourced activities.
- Built 18+ functional and non-functional requirements in a Requirements Traceability Matrix, supported by an ERD, 4 activity diagrams, 16 wireframes, and a multi-level Work Breakdown Structure (L0–L5).
- Developed a $875,381 USD project budget against a $1M cap (top-down and bottom-up costing), and a PESTLE/SWOT risk plan with 6 quantified risks, risk register, and prototype risk monitoring dashboard.
Aliferous LeadershipFeb 2023 – Jun 2023
Business Analyst InternMelbourne, Australia
- Led requirements gathering across 3 stakeholder groups, translating business needs into 15+ user stories that reduced mid-project rework and kept the website redesign on a 14-week timeline.
- Scoped and oversaw integration of CRM functionality, automating lead capture and saving the team an estimated 4–5 hours per week of manual data entry.
- Mapped the lead-to-opportunity workflow, shortening average follow-up time from 2–3 days to same-day response.
- Implemented self-service meeting-booking functionality that captured 10–15 bookings per month and eliminated most scheduling back-and-forth.
The Wax Project (E-commerce, Shopee)Jun 2021 – Jan 2022
Operations AnalystJakarta, Indonesia
- Analysed inventory and procurement data to identify process inefficiencies, contributing to an estimated 20% reduction in stockholding costs.
- Designed and maintained reporting dashboards and process documentation, reducing reporting time by 40% and improving supply chain visibility.
- Conducted current-state process analysis and proposed ERP enhancements to streamline customer data management and support CRM integration.
PT Atlantic Container LineJun 2020 – Aug 2020
Logistics & Business Analysis InternJakarta, Indonesia
- Mapped the freight forwarding business process lifecycle using workflow diagrams, identifying bottlenecks and recommending operational improvements to senior stakeholders.
- Elicited requirements from stakeholders across shipping documentation and data quality workflows, capturing insights to support system enhancement discussions.
- Analysed shipment data and reporting practices to identify inconsistencies, producing documented findings to improve data accuracy and traceability.
Education
Monash UniversityJul 2023 – Sep 2025
Master of Business Information SystemsMelbourne, Australia
Coursework: Project Management, Data Science, Decision Modelling, Programming Foundations, UI/UX, BPMN
Swinburne University of TechnologyAug 2021 – Jun 2023
Bachelor of Business Information SystemsMelbourne, Australia
Coursework: Business Analytics, Database Systems and Design, Requirements Analysis, BI & Data Visualisation
Skills
Microsoft 365 (Excel, PowerPoint, Access, Word) | SQL (SQL Server, MySQL) | Power BI | Tableau | Python | R | JavaScript | HTML | CSS
ERP & CRM: SAP | Oracle | Dynamics 365 | Salesforce | HubSpot
Project Management: Jira | Confluence | MS Project | Agile (Scrum, Kanban) | Waterfall | SDLC
Business Analysis: BPMN | UML | Requirements Gathering & Documentation | Process Modelling | Stakeholder Engagement | UAT
Languages: English (fluent) | Indonesian (native) | Mandarin (intermediate)