I help businesses turn complex problems into clear, deliverable digital solutions. Based in Melbourne, working across business analysis, e-commerce, and digital platforms.
Requirements gathering, BPMN process modelling, user stories, stakeholder workshops.
Current and future-state mapping, root cause analysis, efficiency gains.
Shopify, WordPress, CMS configuration, SEO, integrations, end-to-end delivery.
SQL, dashboards, reporting automation, business intelligence foundations.
Scrum ceremonies, backlog management, Jira, UAT, cross-functional teamwork.
Multilingual communication across English, Indonesian, and Mandarin.
Building a Shopify e-commerce platform for a footwear retail brand. Gathered requirements, configured storefront workflows, conducted testing, and producing CMS training so the client can run the platform independently.
Designed and deployed a responsive WordPress site with booking integrations, service pages, and contact forms. Analysed appointment workflows and recommended process improvements to streamline customer enquiries. Delivered CMS training and post-launch support.
Established the company's first digital presence through a 5-page multilingual WordPress site, enabling B2B client discovery for Indonesian audiences. Configured Google Maps integration, multilingual capabilities, and SEO metadata, contributing to organic traffic growth from a zero baseline.
Delivered an 11-page digital platform supporting service booking and customer acquisition for an auto detailing business. Translated operational requirements into booking workflows, service navigation, and SEO configuration, contributing to increased customer enquiries post-launch.
Elicited 15+ user stories through structured stakeholder workshops, produced BPMN and UML process models, facilitated Scrum ceremonies, and conducted UAT — supporting a cross-functional delivery team to go-live two weeks ahead of schedule.
Conducted requirements elicitation with senior stakeholders, facilitated feedback sessions to validate design decisions and manage scope, and produced project documentation supporting transparency throughout the delivery lifecycle.
Analysed inventory and procurement data at an e-commerce business. Delivered process redesigns and reporting dashboards contributing to a 20% reduction in stockholding costs and a 40% reduction in manual reporting time.
Mapped the freight forwarding lifecycle, identified operational bottlenecks, and produced documented findings to improve data accuracy and traceability.
I'm a recent Master of Business Information Systems graduate from Monash University, currently working as a freelance Business & Technology Consultant while looking for my next full-time role in business analysis, IT, data, or project delivery.
My background sits at the intersection of business and technology. I'm comfortable translating between operational stakeholders and technical teams, and equally happy mapping a process in BPMN, writing user stories, or configuring a Shopify storefront.
I bring a cross-cultural perspective shaped by growing up in Indonesia and building my career in Australia. I'm fluent in English, native in Indonesian, and intermediate in Mandarin, which helps me connect with diverse teams and stakeholders.
Open to Junior Business Analyst, IT, Data Analyst, and Project Management roles in Melbourne. Also available for freelance and consulting engagements.
+61 412 796 932 | | linkedin.com/in/ryanjowono | Melbourne, Australia
Coursework: Project Management, Data Science, Decision Modelling, Programming Foundations, UI/UX, BPMN
Coursework: Business Analytics, Database Systems and Design, Requirements Analysis, BI & Data Visualisation
Microsoft 365 (Excel, PowerPoint, Access, Word) | SQL (SQL Server, MySQL) | Power BI | Tableau | Python | R | JavaScript | PHP | HTML | CSS
ERP Systems: SAP | Oracle | Dynamics 365
CRM Tools: Salesforce | HubSpot | Zoho CRM
Project Management: Jira | Confluence | MS Project | Agile (Scrum, Kanban) | Waterfall | SDLC
Other: BPMN | UML | Requirements Gathering & Documentation | Business Process Modelling | Stakeholder Engagement | UAT
Languages: English (fluent) | Indonesian (native) | Mandarin (intermediate)